It was August last year when my
husband suddenly received the news of his transfer from Coimbatore
SBI bank branch to Anandnagar Bangalore office. We had plenty of
things to be shifted. We did not have much time in hand and the whole
hassle of moving left us completely bewildered - where to start from
and how to go about everything. We started looking out for packers
and movers Coimbatore. A few of our local friends suggested the
names of few companies. We began calling them up. Everyday one or the
other company would visit us with their quotation. While some of them
provided a very high estimate, some were fitting our budget. It was
our first move and so we were not sure which one will offer us a
reliable service.
After a lot of searches, we narrowed
down the list of the names of packers and movers to three. One was
referred by a colleague and the other two was found through online
sources. We negotiated with each of the companies and finally decided
to go with the one which was giving us the service at the lowest
price among the three. Only a week was left for us to relocate. The
company that we approved to hire called us up and confirmed that they
will send four people and a supervisor at around ten in the morning
on the moving day. The same evening we got a call from them again
saying that they will arrive at nine in the morning. We thought that
they must have made a change in their plan and it was only a matter
of one hour by which they preponed. And we were completely OK with
it.
We both thought, so finally
everything is falling into place. While we were upset about leaving
the city, we were also quite excited about moving to a new place. We
began packing the clothes in trolleys as we decided not to send them
with the packers and movers company. We also put the valuable things
like jewellery and important documents in our personal bags. Finally,
the day arrived. The bell rang exactly at 9.55 am. As soon as I
opened the door, I found three people with a fourth one, who did not
appear to be like the other men owing to his neat attire. I
immediately mentioned about the talk we had last - ' Were you not
supposed to come with four people?' The supervisor said 'No'
blatantly. I was a little shocked and surprised. Then we showed them
the quotation that was provided to us. They said that they were not
the same one. OMG! I realized that the names of the two companies
were same but they were completely two different service providers.
We called up the owner of this
company and told him that we never finalized them. But this man was
extremely rude in his tone. He said that we have taken a quotation
from them already and agreed over the phone. I tried to make him
realize that there was a big confusion because of the name of their
company matching with the other one. But he would not listen for
once. Lastly, he agreed to call his team back only if we pay the
labour charge which was around 1000 bucks. Seeing no other way to
stop this, we paid them the money. It was a big lesson learnt by us.
The company that we originally hired
arrived on time. We were upset about the whole thing that took place
about an hour back. The supervisor of this company was a very polite
and nice guy. He told us that bad things happen Sir, but then you
learn from your mistakes. At least the other company closed the
matter in thousand rupees and no other damage was caused. The rest of
the day went smoothly. These people were professional. They packed
everything in appropriate cartons and boxes. Used bubble wraps for
fragile items. Within six hours, all our furniture and other goods
were packed and were ready to move. We paid them 70 percent of the
total money according to the contract and the rest was to be paid
upon delivery.
What we learnt from our experience
is that
- You should always check the name of the companies to avoid getting fooled.
- You should always cross-check how reliable the company is by going through previous customer testimonials.
- Always ensure to see that if the company has a website of their own.
- It is also important that the company has a valid address and a valid contact number so that you can always catch them in case of any fraudulent activity.
Had we appointed packers and movers in Coimbatore through a reliable website like Justdial,
probably this would not have happened as the company has verified
service providers, who are affordable and trustworthy.
